Refund Policy

1. Core Refund & Return Guarantee

We want you to shop with confidence, which is why we offer a flexible refund and return policy. You may return any unused, unopened products within 60 days of receipt for a full refund in United States Dollars (USD). This policy applies to all purchases, ensuring you have ample time to evaluate your order and make a decision that works for you.

2. How to Initiate a Return

To start a return and request a refund, follow these simple steps:
  • Contact our customer service team via email or the online contact form, providing your order number, product details, and reason for return.
  • Our team will review your request and provide a return authorization (RA) number along with detailed return instructions within the standard response timeframe.
  • Package the item securely, include the RA number on the packaging, and ship it back following the provided guidelines. Please ensure products are returned in their original condition, with all packaging and accessories intact.

3. Refund Processing & Timing

Once we receive and inspect your returned item (to confirm it meets our return criteria), we will initiate the refund process immediately:
  • Refunds are processed exclusively in United States Dollars (USD), matching the currency used at the time of purchase.
  • You can expect the refund to reflect in your original payment method within 5-10 business days after processing. The exact timing may vary slightly depending on your payment provider’s processing policies.
  • We do not charge any restocking fees—your full purchase amount (excluding any non-refundable promotional discounts, if applicable) will be returned to you.

4. Eligibility for Refunds

To qualify for a full refund, returned items must meet the following conditions:
  • Returned within 60 days of the original delivery date.
  • Unused, unopened, and in their original packaging with all tags, seals, and accessories intact.
  • Not damaged, altered, or contaminated (unless the damage occurred during shipping, which must be reported within 48 hours of receipt).
  • Accompanied by a valid return authorization (RA) number provided by our customer service team.

5. Non-Refundable Items

For hygiene and safety reasons, certain items may not be eligible for return or refund unless they are defective or damaged upon arrival. This includes products that have been opened, used, or tampered with after delivery. Our customer service team can provide additional clarity on specific product eligibility if needed.

6. Additional Support

If you have questions about the return process, refund status, or eligibility, please contact our customer service team for assistance. We are committed to making the refund experience as smooth and transparent as possible, ensuring you feel supported every step of the way.